Thank you for your interest! Below are some commonly asked questions about our entertainment services. If you require any further information then please do not hesitate to ask by sending an enquiry through this website or calling 027 378 3384

Where can we see Ruckus perform?

Check out our gig guide for a list of upcoming public performances. We'll upload video content soon.

Do you require a deposit to lock in the date?

Yes. This works for both the band and for you.  It's a guarantee from us to you  that we are committed to the event and it also means that if for what ever reason the event is canceled then we are not left out of pocket, as we would have had to decline other bookings on that day/time . We require a 20% deposit within 7 days upon confirmation of your booking.

How do I book in?

Please use the booking enquiry form online. Alternatively you can contact Brendon on 027 378 3384 and make arrangements verbally.

How do I pay the band?

Once your booking is confirmed we'll send you an invoice which will includes our bank details for the deposit payment. If you wish to pay the remaining amount via direct credit then this is to be paid prior to our performance. Alternatively we will accept cash on the night if arranged prior. Unfortunately we will not accept payment via credit card or cheque. We welcome barter enquiries.

Can Ruckus provide sound equipment during our ceremony?

Absolutely - this is certainly an option. Just let us know you require it and we'll work it into the planning of your day.

Can we use your sound equipment for speeches?

Absolutely. There is nothing worse than having to strain your ears to hear whats being said.

When do you set up your equipment?

We like to be set up and out of your way before guests arrive so the earlier we can get in to set up the better. 

When do you pack down all of your equipment?

We normally pack down the main sound system about 30mins after our live performance finishes, or sooner depending on the venues requirements. Anyting we can pack prior will normally be packed immediately.

How long do you play for normally?

The shortest we'll play for is 30 mins, the longest  is 4 hrs. If you need more then that can be negotiated. Our very first show was a 5 hour performance with no repeats and we've played an 8.5 hour show before - this comes at additional cost but we are open to all sorts of negotiations.

What happens between the band breaks?

We take a 10-15min break between sets, and during this time we have a large library of songs that we can play to suit the theme of your event.

Can we select which songs we would like you to play?

We have a massive songlist. If there are any particular songs you would like us to play (or avoid) then email your selection, or let's meet and go through the list together. If there is a song that you think we should learn AND that you might especially like to hear at your wedding then let us know as early as possible  and we will do our best to include the song in time. 

Can we have other people sing or do a performance?

Yes, under certain circumstances. It helps if we have this prearranged if it is another act, or if a particular guest wants to sing a song so we can learn the music for it or at least have the act prepared so things go without a hitch.  However, if it is an impromptu drunken request to sing, we try to keep this to a minimum as past experience has taught us that no one is immune to the drunken monkey singing that occurs after too much happy juice. In saying that if everyone is having a good time then that's all that matters!

Can we have our music playing before and/or after the performance?

Yes - bring your iPod or music device with your songlist ready - otherwise we'll put ours on. We like to have music playing while we are, setting up, on break and packing up anyway so always have a large selection of songs to play to keep the late night partiers going. Keep in mind though that if you would like the music to keep playing  30mins after we have finished packing up we will have to discuss charging extra.

Do we need to provide a meal for the band?

It depends on the length of the event, and the location. If it is 2 hrs or more away from Hamilton and/or in a remote area, we would appreciate something to eat. Sometimes after traveling to the destination, setting up and doing soundcheck you realise that you havent eaten, and you don't have enough time to drive to get a feed. There is nothing more tortorous than the aromas of delicious food  being teased infront of an empty tummy. We're not talking a full meal, just a little something to keep the stomach grumbles away. 

What about accommodation for the band?

When we have to travel far enough that it wouldn't be safe for us to drive back the same night then we do require acommodation and we will include this on top of the entertainment rate. Alternatively some people have organised the acommodation for us at no additional costs to us or them which is awesome for everyone!

Do you have any travel costs associated with your fees?

Only for events outside of the Hamilton area. Petrol unfortunately is expensive, so we do need to charge travel fees on top. We generally work it out to be about 0.60 cents per kilometre. We are happy to travel to perform on any island in New Zealand and welcome international enquiries.

How do we communicate with you?

You can facebook us, email us, text us, or call us. We will definitly be in contact with you at least 4 weeks before your event to make sure we have a full understanding of your exact requirements.  As the date gets closer we will increase the level of contact to ensure everything goes off perfectly.

What if I cancel my booking?

Many things can happen that could cause you to cancel a booking. We have you pay the deposit for just these types of senarios. As we have filled that date with your event and may have had to turn away other offers that were going to fall on the same date we will keep the deposit to cover the lost revenue.

What if Ruckus cancels the booking?

In all our years as musicians none of us have ever had to cancel a booking, It would take a significant event for us to cancel. But, If there was any reason why we could not play we would do our best to organise a replacement band and if this fails then we will return your deposit in full.

What if we want you to play longer than our agreed time?

Sometimes parties just dont want to end, if this happens and you want us to play longer we can discuss the additional fees.

Will you perform our choice of first song and ceremony song?

If we have been given enough notice we can play your first song and ceremony song, so if you would like us to, give us at least 6 weeks notice. alternatively we can arrange for the original recording to be played through the p.a system.